MojPOS Application – FAQ
- Can the application function only on a Wi-Fi network or can it also be used via mobile internet?
The application can be used both on a Wi-Fi network and via mobile internet. It is important that the mobile device has a stable internet connection. - Where can the application be downloaded?
On the Play Store, search for MojPOS and download the application, or click on the link to download the MojPOS application. - Does the MojPOS application support MOTO transactions?
No, the application allows only standard purchase transactions and their cancellation (refund). - Is instalment payment with a Premium card available in the MojPOS application?
Yes, instalment payments are available in the MojPOS application if the merchant concludes a special agreement with the Bank. - Does the MojPOS application support only contactless payments?
Yes, the MojPOS application supports exclusively contactless transactions. It is important that the device on which the application is installed supports NFC functionality. - Is it necessary to perform end-of-day processing in the application, as with a POS terminal?
No, end-of-day processing is not required. You can search transactions by date (up to two months back). - What are the login steps for the application?
The client receives a USERID via SMS from the Bank, which is a unique identifier. After that, the application should be downloaded from the Play Store, and the USERID and mobile phone number (in the format +382) should be entered. A one-time password (OTP) will then be sent to that phone number. The next step is to create and confirm a password. Once completed, the user is logged into the application. - What happens if the user forgets their login password?
Select the option “Forgot your password”, then enter your phone number. A one-time OTP code will be sent. After entering the code, the user will be able to create a new password and log in again. - How can a transaction be cancelled (refunded)?
A cancellation (refund) can be performed for transactions from the current business day by selecting the “Cancel” option. If the business day has already been closed, a request for cancellation must be sent to the Bank. - How can the password be changed?
Select “Account – Change password”, enter the old password, then the new one and confirm it. - Why is it not possible to install the application on another phone?
One mobile device can be used as one payment terminal. If additional accounts are needed, it is necessary to contact the Bank with a request. - Who should be contacted in case of application issues?
For all operational and technical issues related to the application, contact the Bank via email at pos@hb.co.me or by calling the Call Center at 020/647-081. - Are there any limitations for using the MojPOS application?
The MojPOS application is intended for Android devices that support NFC technology and have a stable internet connection. - Why does nothing happen when the card is brought close to the phone and a timeout message appears?
The card must be contactless and properly positioned near the NFC antenna. The application displays a successful signal—four green indicators must be active for the transaction to be successfully completed.