FAQ – HB klik and mHB klik (individual customers)

• In the Approval Model field, enter 05, and in the Reference Number of Approval field, enter the customs number.
• In the Debit Model field, enter 05, and in the Reference Number of Debit field, enter the JMBG.

• In the Approval Model field, enter 18, and in the Reference Number of Approval field, enter JMBG-municipality code.
• In the Debit Model field, enter 05, and in the Reference Number of Debit field, enter AOP/tax number.

• In the Approval Model field, enter 18, and in the Reference Number of Approval field, enter JMBG-municipality code.
• In the Debit Model field, enter 05, and in the Reference Number of Debit field, enter the fee number.

• In the Approval Model field, enter 18, and in the Reference Number of Approval field, enter JMBG-municipality code.
• In the Debit Model field, enter 05, and in the Reference Number of Debit field, enter the fine number.
• New payment/pay utilities/fines.

• If the full account number (18 digits) is not entered, a number with “–” can be used (this replaces the zeros in the account number).
• For example, the account number 52000000000011122 can be entered as 520-111-22.

• By calling the Contact Center at 19905 or by sending an email to cc@hb.co.me, the account can be unblocked.

• In the Reference Number of Approval field, enter the PHONE NUMBER for which the bill is being paid.
• New payment/pay utilities/telecommunications.

• In the Reference Number of Approval field, enter the CUSTOMER CODE.
• New payment/pay utilities/water supply.

• In the Reference Number of Approval field, enter the SUBSCRIPTION NUMBER.
• New payment/pay utilities/electricity company.

• Yes. By filling out the Service Activation Request, all accounts the client wishes to have in the application are specified.
• For subsequently opened accounts and adding them to the application, it is necessary to complete a Request at the nearest bank branch.

If you are unable to visit a branch, you can add them via video call by clicking the following link: https://ccviber.hb.co.me/video-chat/

mHB klik
My orders/by swiping the tab (located under “Search recipients”) to the left, the following options appear:
For correction / for document verification / for verification / for verification cancellation / announced / paid / unpaid / cancelled.

 

HB klik
My orders/for verification